Scalable & Flexible - Integrates Your Environment

eCreator can be combined with your legacy system or CTI application to completely integrate your environment. eCreator is completely scalable to meet the needs of any call center, regardless of size or geography – eCreator can even support multiple sites, branch offices and remote agents. In addition, eCreator's powerful database connectivity capabilities provide further integration and save you time and money. eCreator is designed to integrate with any ODBC compliant database, including Microsoft SQL Server, Oracle and Sybase. Retrieve information from local or remote databases and save any data collected in a script as a new record or update an existing record.

 

Improve Agent Performance

Ensure the quality and consistency of caller interactions by providing eCreator's easy-to-follow scripts for your agents. Effectively and efficiently process the most complex calls, regardless of the agent handling the call. eCreator also allows you to dramatically reduce the time needed to train agents because you can design eCreator scripts to walk agents through every step of a call. Reduce agent errors with eCreator scripts that include intelligent navigation based on information collected and validation tools to make sure all the required data is collected and is correct. Increase agent productivity and retention by providing a consistent interface using eCreator to script all your call processes.

Powerful and Easy-To-Use Design

Create scripts more quickly with eCreator's Supervisor, which provides script designers with a Script Creation Wizard and our flexible palette of drag-and-drop design elements. eCreator Supervisor also includes a graphical presentation of script navigations with drill-down capabilities. The Palette includes pre-designed objects for all the functions you need in a script including data collection boxes, navigation and database functions and page layout components to easily customize complex scripts.